No Room for Theft
A Hotel Manager’s Roadmap from Incident to Hearing
Duration: 3 hours
This focused, practical workshop is designed for Hotel Managers, HR Officers, Security Managers, Duty Managers, and Housekeeping Executives who are directly involved in investigating and responding to guest room theft allegations involving staff.
Hotel room theft puts your guests’ trust and your property’s reputation at risk. This workshop provides the tools to investigate correctly, gather credible evidence, and take fair but decisive disciplinary action. It draws on real case studies and legal principles, giving attendees a step-by-step roadmap from internal investigation to successful hearing outcomes.
The session is specifically focused on incidents where staff may be implicated in the theft of guest belongings from rooms — a critical issue that demands both legal and operational clarity
- Section 1: Understanding the Chairperson’s Mindset. Gain insight into how a disciplinary chair evaluates evidence, fairness, and credibility — and how to prepare accordingly.
- Section 2: Conducting Internal Investigations – Learn how to interview, document, and trace facts in a structured, defensible manner.
- Section 3: Assessing Your Security Apparatus- Identify common gaps in keycard, CCTV, and access control systems — and how they impact investigations.
- Section 4: Polygraph Testing in Context- Understand the role of polygraphs, legal limits, and how they may (or may not) support your case.
- Section 5: Gathering and Presenting Evidence- Master the basics of evidentiary rules — what will and won’t hold up in a hearing — including logs, CCTV, guest statements, and timelines.
- Section 6: Legal Navigation & Procedural Compliance
Practical guidance on preparing for the enquiry and ensuring procedural fairness under labour law.
Training Dates
Please contact our offices for upcoming dates and locations.
Bookings & Enquiries:
merleh@ils-sa.com
Training Dates
